How to fulfil storefront orders

When someone checks out on your shop, Stripe handles the payment and we save the order to your dashboard automatically. There's nothing for you to do at this point — the customer gets two emails:

• Stripe's payment receipt
• Your branded order confirmation (“Order confirmed — [your store name]”)

We email you the moment payment lands: subject “New order — [your store] (£X.XX)”. The email links straight to your Orders dashboard where the new order is sitting in Awaiting label.

On the order's row, click 1. Click & Drop CSV. You get a one-row CSV pre-filled with:

• Customer name + address + postcode
• Weight (0.15 kg per t-shirt)
• Service code STL2 (Royal Mail Tracked Large Letter 48)
• Order value (for customs declarations on overseas orders)

Tip: tick multiple orders to download one batch CSV — uploading 30 labels at once on C&D is much faster.

Open parcelroyalmail.com and sign into your own account. (You don't need an OBA account — a normal Click & Drop account works fine.)

1. Go to Orders → Import orders
2. Upload the CSV we gave you
3. Pay for the label (£2.85 for Tracked Large Letter 48 at the time of writing)
4. Download the postage-label PDF (Royal Mail emails it too)

Back on the order row in MeshX, click 2. Upload label PDF and pick the PDF Royal Mail gave you. The status flips to Label ready · awaiting payment.

Click 3. Pay & Send to printer. You'll either:

• Be redirected to a Stripe Checkout page to pay for the print cost (default), or
• Have the cost auto-charged to a saved card (if you enabled Auto-pay in your fulfilment settings).

The print cost depends on your tier:

• Standard: catalogue rate
• Inner Circle: catalogue − £1 per garment
• Staff / admin: cost + transfer (or free, depending on your account)

The order appears in SP Co's Order Processing queue with a Storefront badge, alongside everything else they're printing that day.

Within 1–3 working days, the printer prints your designs onto t-shirts, packs them with your packing slip (auto-generated), attaches the postage label you uploaded, and posts the parcel.

Once SP Co has shipped, copy the Royal Mail tracking number from your Click & Drop history and paste it onto the order's Tracking row.

The moment you save it, we email the customer: “📦 Your order is on its way” with the carrier, tracking number and a one-click track-my-parcel link.

In Setup → Fulfilment & billing you can turn on two automation toggles:

• Auto-send to printer — the moment you upload a label, the order is queued. No extra click.
• Auto-charge stored card — print cost charged automatically from a card on file. No Stripe Checkout per order.

With both on, your flow becomes: download CSV → buy label → upload PDF → done.